Top Services rating
Service Name
| The number of operations executed
| Service channel
| Service rating
| The number of complaints about the service
| Number of closed complaints
|
---|
Amendment of commercial register
| 91,628
| Electronic
| 93%
| 4,268
| 4,255
|
Renewal of commercial register
| 235,106
| Electronic
| 94%
| 3,762
| 3,762
|
Transfer of ownership of commercial register
| 49,196
| Electronic
| 98%
| 1,092
| 1,092
|
Issuance of commercial register
| 116,689
| Electronic
| 96%
| 2,235
| 2,230
|
Trader-Conversion of commercial register type
| 5,780
| Electronic
| 93%
| 217
| 215
|
Low Services rating
Service Name
| The number of operations executed
| Service channel
| Service rating
| The number of complaints about the service
| Number of closed complaints
| Measures to improve the percentage of satisfaction
|
---|
Trader-Reservation of trade name
| 156,780
| Electronic | 86%
| 5,703
| 5,618
| Review the improvement version to raise the quality of service
|
Issuance of main professional license
| 908
| Electronic
| 87%
| 85
| 85
| Review the improvement version to raise the quality of service
|
Amendment of professional license
| 76
| Electronic
| 100%
| 22
| 22
| Review the improvement version to raise the quality of service
|
Extract of commercial register data
| 9,310
| Electronic
| 78%
| 98
| 98
| Review the improvement version to raise the quality of service
|
No commercial register
| 1,071
| Electronic
| 79%
| 11
| 11
| Review the improvement version to raise the quality of service
|
Note: The evaluation of these services was based on a target of 90%.