Top Services rating
Service Name
| The number of operations executed
| Service channel
| Service rating
| The number of complaints about the service
| Number of closed complaints
|
|---|
Amendment of commercial register
| 78,994
| Electronic
| 95%
| 4,592
| 4,592
|
Renewal of commercial register
| 175,886
| Electronic
| 96%
| 3,331
| 3,331
|
Transfer of ownership of commercial register
| 22,377
| Electronic
| 99%
| 755
| 755
|
Issuance of commercial register
| 87,232
| Electronic
| 94%
| 2,649
| 2,649
|
Trader-Conversion of commercial register type
| 4,048
| Electronic
| 96%
| 69
| 69
|
Low Services rating
Service Name
| The number of operations executed
| Service channel
| Service rating
| The number of complaints about the service
| Number of closed complaints
| Measures to improve the percentage of satisfaction
|
|---|
Trader-Reservation of trade name
| 137,070
| Electronic | 87%
| 3,238
| 3,238
| Review the improvement version to raise the quality of service
|
Issuance of main professional license
| 641
| Electronic
| 76%
| 54
| 54
| Review the improvement version to raise the quality of service
|
Amendment of professional license
| 73
| Electronic
| 82%
| 27
| 27
| Review the improvement version to raise the quality of service
|
Extract of commercial register data
| 12,343
| Electronic
| 82%
|
28
| 28
| Review the improvement version to raise the quality of service
|
No commercial register
| 806
| Electronic
| 85%
| 4
| 4
| Review the improvement version to raise the quality of service
|
Note: The evaluation of these services was based on a target of 90%.