Top Services rating
Service Name
| The number of operations executed
| Service channel
| Service rating
| The number of complaints about the service
| Number of closed complaints
|
|---|
Renewal of commercial registration
| 201,813
| Electronic
| 92%
| 3,181
| 3,177
|
Transferring ownership of a commercial register
| 16,089
| Electronic
| 98%
| 683
| 686
|
Issuing a commercial register
| 97,199
| Electronic
| 94%
| 3,314
| 3,325
|
Renewal of a professional license
| 416
| Electronic
| 95%
| 44
| 44
|
Precious metals and gemstones
| 63
| Electronic
| 100%
| 6
| 6
|
Low Services rating
Service Name
| The number of operations executed
| Service channel
| Service rating
| The number of complaints about the service
| Number of closed complaints
| Measures to improve the percentage of satisfaction
|
|---|
Amending a commercial register
| 85,186
| Electronic | 94%
| 1,142
| 1,145
| Review the improvement version to raise the quality of service
|
Issuing a major professional license
| 679
| Electronic
|
87%
|
57
| 57
| Review the improvement version to raise the quality of service
|
Commercial registry data extract
| 15,277
|
Electronic
| 83%
| 20
| 20
| Review the improvement version to raise the quality of service
|
Lack of commercial register
| 1,033
| Electronic
| 82%
|
2
|
2
| Review the improvement version to raise the quality of service
|
Reserve a trade name
| 74
| Electronic
| 80%
| 0
| 0
| Review the improvement version to raise the quality of service
|
Note: The evaluation of these services was based on a target of 90%.