Service Level Agreement

Ministry of Commerce is keen to fulfill customers` satisfaction by providing e-portal and e-services around clock. Hereby, you can find a list of such services that meet the required standards, as well as the maximum time to provide the e-services. It is notable that this time does not include the completion of deficiencies, in case the client did not provide all the required information, as well as the time to be taken by a third party, such as the government authorities, in processing the transaction. All clients must abide by the terms and rationale for each service as described in the Ministry of Commerce e-services guide. All the e-services will be added in turn to this list. For more information about all available electronic services, please refer to Ministry of Commerce e-services guide via the following link: Click here

Assistance and Support:

Ministry of Commerce e-Portal includes a section for assisting and supporting the beneficiaries, this section provides all the applications needed by the visitor of Ministry of Commerce e-portal, taking into account to be suitable and fits the largest number of visitors. Therefore, a readable content, various media shapes, detailed information and links have been provided such as: Frequently Asked Questions, Frequent Inquiries Section, Easy Used, Handheld Devices, Smartphones ... and other applications.

Privacy and Confidentiality of Information:

High quality services, confidentiality and privacy of information of users and visitors are at the top priorities of Ministry of Commerce e-portal.

Communication and Participation Mechanism:

Ministry of Commerce e-Portal is committed to interact and respond to all received requests and inquiries through (Contact us).

Electronic Service Standards

The time taken for the accessibility to the homepage and all other pages should not exceed a maximum of 4 seconds.

The time taken for the accessibility to the Portal's homepage is about the average between 2-4 seconds.

Ratio of readiness is 99.95%

Yearly contained downtime hours may reach to 4.38 hours.

Monthly contained downtime hours may reach to 21.56 minutes.

Level of Providing Electronic Services Procedural E-Services

Business E-Services	Total time (working days)	E-Service Available	Time to resolve the complaint
Editing a commercial register	180 sec	24 /7	24 hours
Commercial registration renewal	180 sec	24 /7	24 hours
Transfer of ownership of a commercial register	8 hours	24 /7	24 hours
Dealer-reserve a trade name	8 hours	24 /7	24 hours
Dealer-Transfer type of commercial register	180 sec	24 /7	24 hours
Issuance of a master professional license	8 hours	24 /7	24 hours
Professional license renewal	8 hours	24 /7	24 hours
Modify a professional license	8 hours	24 /7	24 hours
Cancellation of a professional license	8 hours	24 /7	24 hours
Suspension of a professional license	8 hours	24 /7	24 hours
Issuance of a sub-professional license	8 hours	24 /7	24 hours
Re-validation of a professional license	8 hours	24 /7	24 hours
No commercial register	8 hours	24/7	24 hours
Reserve a trade name	8 hours	24/7	24 hours

To access the services performance dashboard, click here

Last Modified 23 May 2024

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