Based on the principle of participation and transparency, the Ministry of Commerce calls on those interested and the public to express their opinions and suggestions regarding the amendments on the Executive Regulations of the E-Commerce System, through the following e-mail (ec@mc.gov.sa), deadline 28.04.1442 AH corresponding to 13.12.2020 AD.
The Ministry of Commerce has stated that this amendment aims to clarify the mechanism for returning the amounts paid to the owners of e-stores, in case the consumer has cancelled the order or contract, in accordance with the cases stipulated in the E-Commerce System and its Executive Regulations, in light of the best international practices. All that for protecting the consumer and for achieving a balanced and fair procedure between the two concerned parties involved in e-transactions.
Among the most prominent features of the amendment is the stipulation of a specific period (14 days) to return the amount to the consumer by the service provider, in case the contract has been terminated, also the service provider is obliged to return the amounts without any delay, unless the delay is beyond the service provider’s control.
The amendment also included obliging the service provider to return such amounts through a payment system similar to the one used by the consumer at the beginning.
The amendments included in the proposal provide for adding the following article to the Executive Regulations
1. The service provider must return what the consumer has paid under the contract without any delay, unless the delay is beyond the control of the service provider, within a period not exceeding fourteen days, and this period to be calculated according to the following:
• A. In the event that the consumer terminates the contract in accordance with the Article Thirteen of the system, the period shall be calculated from the date the service provider received the returned product, or from the date on which the consumer notifies the service provider about the termination of the contract, in case the product has not been sent to the consumer, or the consumer does not benefit from the service of the trader, or he does not benefit from either of them.
• B. In case the consumer terminates the contract in accordance with Article Fourteen of the system, it shall be calculated from the date of the consumer’s notification, about the termination of the contract, to the service provider.
2. Subject to the provisions of Article Thirteen and Article Fourteen of the system, the service provider must return what the consumer has paid, using the same payment method that was used for payment at the beginning, unless the consumer explicitly agrees otherwise, provided that the consumer shouldn’t bear any additional charges as a result of this return.
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