Business Live Chat Serves 250.000 Customers
The Ministry of Commerce and Investment has implemented more than 2.7 million services for Businessmen through Business Call Center (via the toll free No. 920000667), since its launching before four years.
The Business Call Center statistics show that more than 2,038,500 calls have been received since its establishment in March 2013 until August 2017. The proportion of responding and fulfilling the requested services reached 98%, while the number of calls per day reached 1,788. The center works five days a week, from Sunday to Thursday, from 7 am to 5 pm.
The number of outgoing calls by the B.C. center reached more than (420.000), while the center received more than (247.000) Live Chat, which had been dealt with directly and immediately. B.C.C had provided more than (80,100) technical support.
During the first half of 2017, the number of calls & live chat received by B.C.C. increased clearly compared to the same period in 2016. The number of incoming calls received in the first half of 2017 reached 350.970, compared to (287,000) calls in 2016. The proportion of increase reached 22%. The total number of live chat increased to 26,000 during the first half of 2017, compared to 22,440 in 2016. The proportion of increase reached 15.9%.
Meanwhile, the beneficiaries satisfaction rose from 97% in the first half of 2016 to 98% in 2017.
The services related to institutions and trade names occupied the greatest proportion of incoming calls, where 65258 calls had been received by B.C.C., followed by the calls related to trademark services, 49858 calls, then corporate calls 35685, then consultation professions 21542 calls, then commercial agencies 16528 calls.
Since its establishment, the Business Call Center has launched a number of services for business sector. Live chat service was introduced in April 2013, a department specialized in quality was introduced as well in June 2013, in March 2015, the staff services were added. In April 2016, a special center for training was set up for raising the quality and for staff rehab. In 2017, B.C.C. joined the e-government program (Yusr) and launched the Live Chat and Interactive Messaging Services.
It is worth mentioning that Business Call Center (920000667) is considered the link between MCI and Businessmen working in the field of trade, investment and industry. B.C. Center works ten hours a day, from 7 am to 5 pm, it can be reached through the toll free number, or through live chat service, or by messaging services via the website.