During January, MCI Seized 3 Million Counterfeit Products, Responded to 96,000 Complaints and Detected 3,000 violations

14 Feb 2018
During the last month of January, MCI control and inspection resulted in the seizure of three million fake products in various regions of the Kingdom.

MCI inspectors carried out inspections tours on warehouses, markets, shopping centers, petrol stations and gas shops to verify the regularity of their works and to protect and preserve the rights of consumers.

The violations detected by MCI related to Anti-Commercial Fraud Law, Anti-Commercial Concealment Law and the Commercial Data System, in addition to the circumvention of prices and the difference between the shelf price and that with the cashier and the abstention of using coins. This procedure comes concurrently with the application of VAT and the new energy prices

During January, MCI received 96,000 complaints via the Consumer Call Center (1900), also via the application of a Commercial Violation Report and MCI web site. All these complaints and reports were processed and followed up by MCI in a record time. Some special complaints were referred to the competent authorities.

MCI inspectors detected 3 thousand violations against the commercial establishments during the same period, while 105 cases were referred to the Public Prosecution to complete the legal procedures against the offenders, then to be referred to the judicial authorities.

During the same period, MCI inspectors seized 20,000 blank checks, upon raiding an institution that practiced the selling by installments without a Commercial Registration.

During January, MCI inspectors carried out 5890 inspection tours on fuel stations, in addition to 1164 inspection rounds on gas shops to verify the proper supply of petroleum products to consumers at the approved prices.

The seizure included 2.75 thousand fake electric items, 400 thousand counterfeit cosmetics and 42,000 fake cosmetics, promoted via the Instagram website, in addition to 26,000 "Vex" packets, and 17 tons of honey of unknown origin.

MCI would like to confirm taking all the necessary precautions, in cooperation with government agencies, including the security authorities, under the supervision of the Joint Operations Room for Consumer Protection, to ensure rapid intervention in various regions of the Kingdom, and to carry out the inspection tours and to respond to consumers’ complaints round the clock, besides following up the work of MCI branches in different regions regarding monitoring any violation and taking the legal  procedures immediately.

MCI calls on all consumers to cooperate and to lodge their complaints through MCI Consumer Call Center (1900), or through the application of a Commercial Violation Report or via the Ministry's website.

Last Modified 26 Dec 2018