The Ministry of Commerce served over 5.5 million clients in 2023, spanning both the business and consumer sectors. This service delivery was facilitated through a mix of electronic channels and joint branches with the Saudi Center for Economic Business.
The primary services provided to businesses encompassed commercial registrations, company incorporation, commercial agencies, and trade names. For consumer protection, the Ministry focused on resolving consumer complaints, especially those related to commercial fraud, e-commerce, electronic payments, among others.
The Ministry's services are accessible through various channels, including its website (mc.gov.sa), the business-focused platform (business.sa), physical branches in collaboration with the Business Center, the 1900 unified contact center, and the ‘Commercial Complaint’ mobile app.