Effective today… Commercial Complaint App and the 1900 Reporting Center are now actively addressing reports from verified e-commerce stores on the Business Platform

03 Sep 2023


Starting today, the Commercial Complaint  application and the 1900 Reporting Center are taking action on reports related to e-commerce businesses that are officially registered on the Business Platform under the Saudi Business Center. These businesses must possess valid e-commerce certificates, active commercial records, professional business documents, and commercial bank accounts linked to verified businesses. 

This change comes as a result of process improvements, including the shift of verification procedures to the "Business Platform" from the "Maarouf Platform." Businesses verified on the Business Platform are now required to have commercial bank accounts directly linked to their own operations, rather than personal bank accounts.

The Ministry of Commerce urges consumers to avoid making financial transfers to personal bank accounts to prevent scams and fraudulent activities. It emphasizes that businesses verified on the Business Platform can be easily identified and accessed through the "Verified Store Inquiry" service via:

The verification procedures are carried out electronically through:  business.sa

The Business Platform is the only authorized platform for e-commerce verification. To be eligible for verification, an active commercial record or valid professional business document is required, along with a commercial bank account linked to the online store.

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Last Modified 12 Sep 2023
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