The Ministry of Commerce and Investment held a workshop to discuss the commitment of commercial agencies in providing after-sales services to consumers. This comes as a real implementation of MCI initiative "Consumer Rights Enforcement", and this comes as well as part of the Ministry’s initiatives, relevant to the National Transformation Program 2020. This workshop was attended by MCI officials, Consumer Protection Committee, representatives of commercial agencies, distributors of cars, tires, electrical and electronic devices.
During the workshop, MCI presented to the agencies representatives the most important complaints received from consumers, relevant to terms of warrantee, lack of providing maintenance and spare parts. MCI pointed out the importance of serious steps to be taken by such agencies that may contribute in developing after-sales services, and to realize the consumers’ satisfaction.
Meanwhile, MCI presented the main features of the Commercial Agencies' System and its Implementing Regulations, besides discussing the consumer’s rights and obligations, as well as reviewing the functions of Consumer Call Center and Defective Goods Recalling Center, also the Ministry's efforts in controlling the trade activities and in handling and responding to complaints, in addition to giving a presentation on the Saudi Program for Energy Efficiency.
In order to promote the joint cooperation among MCI, the agents and distributors, the participants discussed the main features of the implementing regulations of the commercial agencies system and their application mechanisms by the ministry's branches in various regions of the Kingdom, besides discussing the development of mechanisms to handle and respond to consumers’ complaints received by the Ministry.
The participants also stressed the importance of the agents’ role in activating and enhancing the Customer Service Centers in the relevant companies, and to make those in charge aware of their rights and obligations, also to optimize the functions of Customer Complaint Units at the commercial agencies.
It is worth mentioning that the Ministry of Commerce and Investment is endeavoring to make a comprehensive review of 30 R&R and Implementing Regulations that control and regulate the commercial and investment sector in the Kingdom, including the current commercial agencies system, and this is part of its initiatives in the National Transformation Program 2020.
MCI would like to confirm its keenness and continuous follow-up on the Commercial Agencies, and their commitment to implement the provisions of the Implementing Regulations, relevant to the Commercial Agencies Law, which aims to regulate the relationship between agents and distributors on one hand, and the consumers on the other hand, in accordance with the contracts concluded between both parties, to go in line with the law, also to consider and to preserve the rights of all concerned parties.