When to report?

​​The Ministry of Commerce receives reports on commercial violations within its jurisdiction through the "Commercial Violation" app, which requires downloading and logging in through the unified national access to ensure the credibility of the reporter’s data.

 

13 types of commercial communications received by the Ministry of Commerce

  1. Warranty, Maintenance, and Spare Parts Complaints 
  2. Electronic Payment Complaints 
  3. Return and Refund Complaints 
  4. Sales and Invoice Complaints 
  5. Fuel Station, Energy Efficiency Card, and Fuel Economy Complaints 
  6. Discount and Contest Complaints 
  7. Precious Metals and Gemstones Complaints 
  8. Spoiled Goods and Missing Product Data Complaints 
  9. Commercial Concealment Complaints 
  10. Recall Campaign Complaints​


Download the "Commercial Violation" application


Commercial Violation - Google Play

Through this application, you can report a Commercial Fraud Notification, by your smartphone with the possibility of attaching photos and determining the location directly, as well as access and follow up your notifications. This application also allows you to review goods recalling ads, the campaigns launched by the Ministry and the news related to consumers.





Commercial Violation - App Store 

Through this application, you can report a Commercial Fraud Notification, by your smartphone with the possibility of attaching photos and determining the location directly, as well as access and follow up your notifications. This application also allows you to review goods recalling ads, the campaigns launched by the Ministry and the news related to consumers.​ ​

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Last Modified 01 Jun 2023
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