Electronic participation

​​​​Participating and sharing the opinions and functional suggestions represents one of the main pillars of improving any work that requires interaction among the concerned parties. Therefore, the Ministry of Commerce has recognized and taken into consideration the importance of public participation in all the functions and services it provides or carries out. The Ministry grants the opportunity and gives way to all concerned parties, professionals, consumers and customers of all categories, whether citizens, residents or visitors, to give their opinions, visions and constructive ideas. Then comes the Ministry's role to study and support the appropriate ideas and develop them into initiatives, then to be transformed into successful and fruitful projects, to be reflected not only on the Ministry, but on the entire community.


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Comments( 3 )


27 May 2023 12:00 AM

I bought iPhone 7 Plus 128 Gb gold price 2383 SAR from “Abraj Hyper Market “Located at Abraj Al Bait ,P4, in Makkah in front of  Al Haram  King Abdul Aziz Gate (01) but it’s not new genuine product it’s refurbished , I told them to take my money back but they didn’t agree to back my money, please check this and take legal action against them, please

Reply: Dear Customer of the Ministry of Commerce - Please report your complaint through the application of a Commercial Violation Report. Attach full details relevant to your complaint: mc.gov.sa/C-app

عبده جابر

13 Jun 2023 12:00 AM

I have purchased an item from Al Pharmacy, when I go back home, I find out that the item is expired.

Reply: We inform you that the supervisory authority supervising this type of activity Saudi Food and Drug Authority. For inquiries: 19999


24 May 2023 12:00 AM

I would like to lodge a complaint against raising the prices of flour, bread and potato in Madinah.​​

Reply: You can file a commercial report by calling 1900 or via the application https://mc.gov.sa/en/Pages/MobileApps.aspx

Last Modified 16 May 2024
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