SERVICES EVALUATION, Third QUARTER OF 2023 AD

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 Top Services rating


Service Name 
The number of operations executed
Service channel
Service rating
The number of complaints about the service
Number of closed complaints
Amending a CR
116,045
Electronic
93%
3.287
3.270
Dealer-detailed printing
5,033
Electronic
0%
0
0
Transferring the CR from an institution to a company
2,354
​Manual
91%
5
5
Renewal of CR
164,343
Electronic
91%
5.716
5.691
Transferring ownership of a CR
9,452
Electronic
95%
1.530
1.520

Lo​w Services rating​

Service Name 
The number of operations executed
Service channel​
Service rating
The number of complaints about the service
Number of closed complaints
Measures to improve the percentage of satisfaction​
Issuing a major professional license
795
Electronic​93%
139
139
Review the improvement version to raise the quality of service
Renewal of a professional license
449
Electronic

90%


0


0

​Review the improvement version to raise the quality of service
Amending a professional license
​93

Electronic
90%
0​
​0
​Review the improvement version to raise the quality of service
Request a new license (laboratory licenses)
29
Electronic​

100%

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4

​4
​Review the improvement version to raise the quality of service
Issuing licenses for precious metals and gemstones​
​69
Electronic
100%
​14
14
​​Review the improvement version to raise the quality of service

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Note: The evaluation of these services was based on a target of 90%.

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Last Modified 12 Mar 2024
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