Top Services rating
Service Name
| The number of operations executed
| Service channel
| Service rating
| The number of complaints about the service
| Number of closed complaints
|
|---|
Amending a CR
| 33,063
| Electronic
| 92%
| 2.040
| 1.920
|
Dealer-detailed printing
| 14,887
| Manual
| 0%
| 0
| 0
|
Transferring the CR from an institution to a company
| 2,271
| Manual
| 94%
| 100
| 99
|
Renewal of CR
| 118,789
| Electronic
| 84%
| 1.286
| 1.278
|
Transferring ownership of a CR
| 7249
| Electronic
| 96%
| 5
| 0
|
Low Services rating
Service Name
| The number of operations executed
| Service channel
| Service rating
| The number of complaints about the service
| Number of closed complaints
| Measures to improve the percentage of satisfaction
|
|---|
Issuing a major professional license
| 320
| Electronic | 94%
| 112
| 111
| Review the improvement version to raise the quality of service
|
Renewal of a professional license
| 320
| Electronic
|
95%
|
0
|
0
| Review the improvement version to raise the quality of service
|
Amending a professional license
| 79
|
Electronic
| 100%
| 0
| 0
| Review the improvement version to raise the quality of service
|
Request a new license (laboratory licenses)
| 15
| Electronic
| 100%
|
1
|
1
| Review the improvement version to raise the quality of service
|
Issuing licenses for precious metals and gemstones
| 9
| Electronic
| 100%
| 6
| 6
| Review the improvement version to raise the quality of service
|
Note: The evaluation of these services was based on a target of 90%.