Services evaluation, first quarter of 2021 AD

​​​ 

 Top Services rating

Service Name 
Quarter
The number of operations executed
Service channel
Service rating
The number of complaints about the service
Number of closed complaints
Electronic commercial register
First Quarter 2021
​​258,982
Electronic
90%
​12,813
​5,997
merchant
First Quarter 2021
94,903
Manual
96%
​-
​-
Certificate of Origin​
First Quarter 2021
62,777
Electronic
92%
​507
​182
Amending the commercial register for companies
First Quarter 2021
12,594
Electronic
94%
​-
​-
Partner decisions

First Quarter 2021
7,717
Electronic
90%​
​3,237
​1,370

Establish corporate contracts
First Quarter 2021
​4,854
Electronic
​91%
​996
​311
Consulting professions
First Quarter 2021
​952
Electronic
90%​​364
​​131
Chemical clearance
First Quarter 2021
​-
Electronic​​98%
​70
​54
Discounts licenses​
First Quarter 2021
​-
Electronic
​91%
​295
​225
Register of shareholders
First Quarter 2021
-​Electronic
​98%
​65
​24
associations
First Quarter 2021
-​Electronic
93%​​68
​24
Laboratory licenses
First Quarter 2021
​52
Electronic
96%​​10
​7

Establish a joint stock company​First Quarter 2021
​-
Electronic
​100%​
​29
​8​


 

Lo​w Services rating​


Service Name 
Quarter
The number of operations executed
Service channel​
Service rating
The number of complaints about the service​
Number of closed complaints
Measures to improve the percentage of satisfaction
Trade names
First Quarter 2021
74,594
​Electronic
82%
​4,245​​
​2,481
Developing and improving the initial inquiry tool and improving the quality of operational systems
Commercial affidavit
First Quarter 2021
12,629
Electronic​85%
​666
​414
Development and governance of the relationship with government agencies
Corporate modernization
First Quarter 2021
767
Electronic
86%
​605​231
Periodic review of basic requirements to improve service procedures
Gems and Precious Metals licenses​
First Quarter 2021
98​
Manual​89%​
​-​
​-
Review improvement copies to raise the quality of service​​




Note: The evaluation of these services was based on a target of 90%.




























Last Modified 19 Sep 2021
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